FAQ (Frequently Asked Questions)FAQ (Frequently Asked Questions)

1.

How do I activate my casino bonus?

To activate bonuses, wagering and deposit requirements apply. Further details can be found in the “Bonus” section.

2.

Why didn't I receive my deposit bonus?

To claim the welcome bonus, please note:
You have created a new account and this is your first bonus request.
Your deposit reaches the for the minimum amount required for the bonus.
Casino bonuses are activated in your account settings.
You are not connected to another account that has already received a welcome bonus.
You are in a country where you are legally Casino promotions can take part.

3.

What is a “revenue requirement”?

The “revenue requirement” refers to how many times the bonus amount must be wagered in the game before a withdrawal is possible.

4.

What bonuses are available at Bizzo Casino?

Bizzo Casino offers many attractive bonuses:
First deposit bonus: 100% welcome bonus up to 200 NZD + 100 free spins on the games Dig Dig Digger and Mechanical Clover.
Second deposit bonus: 50% bonus on the second deposit up to 750 NZD + 50 free spins. Monday Free Spins: Up to 100 free spins on the game Cash Elevator.
Thursday Reload Bonus: 50% bonus up to 300 NZD + 100 free spins on The Magic Cauldron – Enchanted Brew.

5.

What is the difference between sticky and non-sticky bonuses?

Sticky Bonus: Can only be used in-game and cannot be cashed out.
Non-sticky Bonus: Can be paid out together with winnings.

6.

Is there a VIP program at Bizzo Casino?

Yes, Bizzo Casino offers an excellent VIP program for the most active players.

7.

How do I claim my winnings?

Log in
Go to the “Wallet” section.
Click on “Withdrawal”.
Select the withdrawal method (the same as the deposit).
Fill in the required fields.
Enter the withdrawal amount.
Confirm the request.

8.

Is verification required before withdrawal?

Yes, for security, Bizzo Casino uses a KYC (Know Your Customer) procedure before processing withdrawals.

9.

What documents are required for verification?

Officially issued identification documents (ID card or passport) are required.

10.

How long does account verification take?

Verification typically takes 72 hours, but may vary. Please be patient!

11.

What deposit and withdrawal methods does Bizzo Casino offer?

Bizzo Casino offers a variety of secure methods:
Credit and debit cards (Visa, Mastercard)
E-wallets (Neteller, Skrill)
Online payment services (ecoPayz, Perfect Money)
Cryptocurrencies ( Bitcoin, Ethereum, Litecoin)
Bank transfers

12.

Why wasn't my deposit processed?

Check your payment information.
Try another payment method.
If problems persist, please contact customer support.

13.

How can I contact Bizzo Casino?

You can reach our support team via live chat.

14.

What is the minimum stake on slot machines?

The minimum stakes on slot machines in New Zealand casinos are typically between 0.02 NZD and 1.5 NZD. For example, the Fort Knox jackpot can be won with a bet of 1.5 NZD per spin.

15.

What does RTP mean?

RTP stands for “Return to Player” and describes the percentage of stakes that flow back to the players in the long term. An RTP of 95% means that for every 200 NZD staked, an average of 200 NZD is paid out to players as winnings.

16.

What is the minimum bet for live dealer games?

Minimum bets on live dealer games vary depending on the game and casino. In New Zealand casinos, stakes for live roulette often start 2 NZD, while for live blackjack they can range from 5 NZD to 30 NZD. For example, the minimum bet on Easy Roulette is 2.5 NZD